AMFI Registered Mutual Fund Distributor
Investor Grievances
Investor Grievance Redressal -
Vijay Rajaram Dinkar
AMFI-Registered Mutual Fund - ARN-41198
We are committed to fair, timely and transparent resolution of investor complaints, in line with SEBI and AMFI guidelines.
How to Lodge a Complaint
- Email: vijay.afc@gmail.com
- Phone: +91-9822664921/7666375125
- Office:L-303 Wonder City, Behind Katraj Dairy, Katraj Pune - 411046
- In person or by post at the above address
Please include: your full name, mobile number, email ID, folio number or PAN (if available), a brief description of the issue, the date it occurred, and any supporting documents or screenshots.
Note:
We assist investors in drafting and filing escalations to AMCs/Registrars and on SEBI SCORES when required.
You may also access the SEBI Online Dispute Resolution (ODR) Portal at smartodr.in, per SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023.
Alternatively, you may write directly to SEBI: Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051.
Tel: +91-22-2644 9000 / 4045 9000.
What we do, And By When
- Acknowledgement: We acknowledge your complaint in writing within 3 working days of receipt and provide a complaint reference number.
- Assessment & Registration: Your complaint is recorded in our Complaints Register, categorised, and assigned to the Grievance Redressal Officer.
- Coordination: Where the AMC or Registrar is involved, we coordinate with them on your behalf and keep you informed of the progress.
- Resolution: We aim to resolve your complaint and provide a written response within 15 working days of receipt, on a best-effort basis.
- Closure: The complaint is closed in our records after the written response has been provided.
- Further Escalation: If your complaint remains unresolved for one month, you may refer the matter to SEBI SCORES.
All complaints are recorded and tracked until closure.
Downloads / Useful Links
- Complaint Form (PDF) - Download
- SEBI SCORES - https://www.scores.gov.in
How we Handle Complaint:
Escalation
Data Privacy
Your information is used solely to resolve your complaint and is handled in line with applicable data protection norms. It is not shared beyond what is required for resolution.
| Step | What happens | Timeline |
|---|---|---|
| 1 | Complaint received by email, phone, complaint form or in person, and entered in the Complaints Register with a reference number. | Day 0 |
| 2 | Written acknowledgement sent with the reference number. | Within 3 working days |
| 3 | Records and correspondence reviewed; cause identified. | Day 3 to Day 10 |
| 4 | Resolution and corrective action communicated in writing. | Within 15 working days |
| 5 | Closed after investor confirmation; record kept for at least 5 years. | After resolution |
| Level | Escalate to | When | Contact |
|---|---|---|---|
| Level I | Vijay Rajaram Dinkar ARN-41198 | First Point of Contact | Grievance Contact details as given above |
| Level II | Concerned AMC/RTA | If not resolved at Level I within 15 working days | AMC Investor service desk (see AMC website) |
| Level III | SEBI SCORES | If not resolved at Level I and II | https://scores.sebi.gov.in/ |
| Level IV | SMART ODR | If unresolved after SCORES or for online reconciliation / arbitration | https://smartodr.in |